Life from an outsider's perspective…

What happens if I have trouble with the bike when I’m travelling with the bike on tenerife. Do you have a service for this like a replacement bike?

What happens if I have trouble with the bike when I’m travelling with the bike on tenerife. Do you have a service for this like a replacement bike?

Yes I generally have replacement bikes available, except during peak periods.

My policy regarding broken bikes:

If you are riding somewhere in the North, then you can always call my mobile number, and I will come to you directly to fix or replace the bike provided I am free. I will try to get you back on the road and riding again as soon as I can, but since it is just me essentially running the whole business, I can’t be in two places at once so you may need to be a little patient and understanding. I can re-imburse (refund) you for the days you don’t have a bike (the wasted days), but so far that hasn’t been necessary.

I haven’t had many problems so far, and so far no one has had to pay damage caused to my bikes because they have not caused any intentional damage.

If you do have a major problem with one of my bikes (meaning it is unrideable), depending on where you are, it’s best if you can get a lift back to your resort. There are enough people who can take you. Just stop someone, and ask where they are going. Or else catch a bus or taxi. It is even possible to “freewheel” all the way back down to the resort on the coast without pedalling!

I’d like to be able to offer a “fully mobile service vehicle” for these scenarios, but sometimes it means driving for 2+ hours to the South!! Sometimes I go all that way, and people are not exactly where they say they are, or they don’t know exactly where they are, and they end up waiting hours for me to come to them!!! (take the broken spoke example) So it is generally easier to find your own way back to the resort, should anything go wrong with the bike.

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